Description: The Arrearage Management Plan (AMP) is a debt forgiveness plan for PG&E customers who are eligible. For every on-time payment over a 12-month period, a portion of the customer's past due amount is reduced. Customers must be enrolled in one of PG&E's financial assistance programs, CARE or FERA, and may also be participating in REACH and/or LIHEAP programs. See ARREARAGE MANAGEMENT PLAN (AMP) on this page for more info and FAQs:https://www.pge.com/en_US/residential/save-energy-money/help-paying-your-bill/payment-assistance-overview/payment-assistance-overview.pageWho can participate in AMPIn order to be eligible for this plan, you must be a residential customer and meet all the following eligibility requirements. You must: Be enrolled in one of PG&E's financial assistance programs, CARE or FERA. https://www.pge.com/en_US/residential/save-energy-money/help-paying-your-bill/longer-term-assistance/care/care.page Owe at least $500 or more on your gas and electric bill, or owe at least $250 or more on your gas bill (applies to gas-only customers). Be more than 90 days past due. Be a PG&E customer for at least 6 months, and have made at least one on-time payment.Can I also participate in the REACH and LIHEAP programs if I am enrolled in AMPYes, you can participate in REACH and LIHEAP. Any financial assistance payments (pledges) from the LIHEAP program would only be applied to current charges while enrolled in AMP.If I am enrolled in AMP and then enroll in LIHEAP, can I use financial assistance payments from LIHEAP to pay my past-due balanceNo. Your LIHEAP payments will only apply to future energy charges. If you are enrolled in AMP, your LIHEAP payments cannot be applied to any debt amount eligible for AMP debt forgiveness.--------------------Call PG&E for details: 800-743-5000
Hours: Mon 8:30 AM - 5:00 PM; Tue 8:30 AM - 5:00 PM; Wed 8:30 AM - 5:00 PM; Thu 8:30 AM - 5:00 PM; Fri 8:30 AM - 5:00 PM;
Eligibility: Determined by income.
Requirements: No proof of income required when applying for CARE. However, CARE customers may be randomly notified via PG&E letter to provide proof of income during their certification period. CARE customer are asked to follow the instructions on the letter by listing all members of your household. Complete the form. Then, provide copies of income documents for every member of your household with an income. When you're finished, mail or fax the completed form and documents to the CARE Program in the envelope provided.
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