Description: Learn how to file a claim with PG&E - https://www.pge.com/en_US/residential/customer-service/help/claims/claims.pageIf you just want to submit a complaint, see info here: https://pgesupport.zendesk.com/hc/en-us/articles/360054835371-How-can-I-submit-a-complaint-#:~:text=For%20all%20other%20complaints%2C%20contact,%2D800%2D743%2D5000.If you are a residential customer who has gone without power for at least 48 hours because of severe storm conditions, you may qualify for an automatic payment under our Safety Net program. This program provides a payment of $25 - $100, which we pay automatically about 60 days following the storm outage. https://www.pge.com/en_US/residential/outages/current-outages/report-view-an-electric-outage/additional-resources/extended-outage-compensation/extended-outage-compensation.pagePLEASE NOTE: Do not submit a claim form to get a Safety Net payment. Visit Compensation for Extended Outages: https://www.pge.com/en_US/residential/outages/current-outages/report-view-an-electric-outage/additional-resources/extended-outage-compensation/extended-outage-compensation.pageHowever, you may submit a claim if you believe that PG&E caused a loss for which you should be compensated. You can make this type of claim using various methods, but online is the fastest way for us to process it.Para ayuda en espaol por favor llame al 1-800-743-5000.
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Requirements: CARE customer are asked to follow the instructions on the letter by listing all members of your household. Complete the form. Then, provide copies of income documents for every member of your household with an income. When you're finished, mail or fax the completed form and documents to the CARE Program in the envelope provided.
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