Description: We know the importance of reliable gas and electricity for our customers, which is why we offer financial assistance programs. In February 2021, we will be launching the Arrearage Management Plan (AMP) - a new payment plan option to help qualifying residential customers reduce unpaid balances on their bills.Who can participate in AMPIn order to be eligible for this plan, you must be a residential customer and meet all the following eligibility requirements. You must: Be enrolled in one of PG&E's financial assistance programs, CARE or FERA. Owe at least $500 or more on your gas and electric bill, or owe at least $250 or more on your gas bill (applies to gas-only customers). Be more than 90 days past due. Be a PG&E customer for at least 6 months, and have made at least one on-time payment.FIND ADDITIONAL TIPS ON HOW TO READ YOUR BILL TO CONFIRM THE ELIGIBILITY REQUIREMENTS ABOVENet energy metering (NEM), master-metered customers and master-metered customers with sub-metered tenants are currently not eligible to participate in AMP.Apply for AMP in three easy stepsPlease call us at 1-800-743-5000, to get started: Step 1: Our Call Center Service Representative (CSR) will help walk you through our program and the application process. Step 2: Our Credit Team will review your application and determine if your household meets the requirements for enrollment. Step 3: Once approved, you will receive a customer notification confirming your enrollment within 1 to 3 business days.
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