Description: Provides an impartial intermediary to help resolve complaints or disputes involving the SHRA's Conventional Public Housing Program reported by housing program participants, community members, business owners, or other individuals or organizations.Getting Started:A problem has a greater chance of being resolved if the complainant is willing to be part of the solution. The Ombudsman should be contacted after all other attempts to resolve a complaint or dispute have failed.Before contacting the Ombudsman, the complainant should follow a series of steps to try to achieve resolution. Responses received at each step should be documented in detail to better assist the Ombudsman in conducting a thorough review of the complaint.
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