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OMBUDSMAN PROGRAM, SAN JOAQUIN COUNTY HUMAN SERVICES AGENCY (HSA)

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• Description: Investigates reports of abuse and neglect for residents residing in long-term care facilities such as nursing homes or board and care homes. Identifies and resolve complaints made by or on behalf of facility residents, as well as to provide services to help in safeguarding their health, safety, welfare and rights.Ombudsman can help with:Resident right issuesPhysical abuse and neglectDietary concernsFinancial issues (billing concerns, benefits, financial exploitation)Concerns about physical or chemical restraintsTransfer and discharge issuesPrivacy and confidentialityWitness of Advance Directives in Skilled Nursing FacilitiesSupporting resident and family councilsA program of San Joaquin County Aging and Community Services Department.
• Website: http://www.sjchsa.org
• Email: aginginfo@sjgov.org
• Phone(s): (209) 468-1104, (800) 231-4024, (209) 468-3785
• Hours: Mon 8am - 5pm; Tue 8am - 5pm; Wed 8am - 5pm; Thu 8am - 5pm; Fri 8am - 5pm;
• Eligibility: Adults residing in long-term care residential care facilities.
• Requirements: None
• Areas Served:
  • San Joaquin United States
• Categories:
  • Government Complaints/Government Ombudsman Offices
  • Long Term Care Ombudsman Programs
• Contacts:

Location(s)

Location Name: STOCKTON - SJC HSA MAIN OFFICE - EAST WASHINGTON STREET

• Accessibility: Fully accessible to individuals using mobility aids
• Physical Address: 333 East Washington Street, Stockton, CA, 95202