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RATE ASSISTANCE PROGRAM (RAP), CITY OF PALO ALTO OFFICE OF EMERGENCY SERVICES (OES)

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• Description: Provides a 25% utility discount for low-income residents based on medical or financial needs.
  
  Public Safety Power Shutoff Update:
  Offers services during PSPS events.
• Website: http://www.cityofpaloalto.org/
• Email: utilitiescustomerservice@cityofpaloalto.org
• Phone(s): (650) 329-2161
• Hours: Mon 8am - 5:30pm; Tue 8am - 5:30pm; Wed 8am - 5:30pm; Thu 8am - 5:30pm; Fri 8am - 4:30pm;
• Eligibility: Low income residents
• Requirements: Varies, completed application
• Areas Served:
  • Palo Alto Santa Clara United States
• Categories:
  • Electric Service Payment Assistance
  • Gas Service Payment Assistance
• Contacts:

Location(s)

Location Name: CITY HALL

• Accessibility: Fully accessible to individuals using mobility aids
• Physical Address: 250 Hamilton Avenue, Palo Alto, CA, 94301