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DEPARTMENT OF AGING, CALIFORNIA DEPARTMENT ON AGING

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• Description:

  Administers programs for older adults, adults with disabilities, caregivers, and residents in long-term care facilities. Offers the following services:

  • Senior Information Line - links older Californians and their caregivers to local information and assistance. Calls are sent to the local Area Agencies on Aging.
  • Long-Term Care Ombudsman Crisis Line (OSLTCO) - 24/7 hotline that receives complaints from residents residing in long-term care facilities and relays requests for local services.
  • HICAP Information Line - offers information on Health Insurance Counseling and Advocacy Program that serves current Medicare beneficiaries.
  • Multipurpose Senior Services (MSSP) - provides both social and health care management services to assist frail individuals aged 60 or older to remain in their own homes
  • Community-Based Adult Services (CBAS) - provides services to older adults with chronic medical, cognitive, or mental health conditions and/or disabilities that are at risk of needing institutional care.
  • Office of the Long-Term Care Patient Representative (OLTCPR) - provides public patient representative for specified residents at skilled nursing and intermediate care facilities statewide to help ensure the resident's rights, preferences, and dignity are supported in medical decision-making.

  More information:

  Find Services in Your County, here

  Aging and Disability Resource Connection, here

  Long-Term Care Ombudsman, here

  Office of the Long-Term Care Patient Representative, here

• Website: http://www.aging.ca.gov
• Phone(s): (800) 231-4024, (916) 800-5084, (800) 510-2020, (800) 677-1116
• Hours: Mon 8am - 5pm; Tue 8am - 5pm; Wed 8am - 5pm; Thu 8am - 5pm; Fri 8am - 5pm;
• Eligibility: Older adults, 60 years and above, adults with disabilities, caregivers, and residents in long-term care facilities
• Requirements: None
• Areas Served:
  • United States
• Categories:
  • Area Agencies on Aging
  • Adult Day Programs
  • Patient Rights Assistance
  • Long Term Care Ombudsman Programs
• Contacts:

Location(s)

Location Name: MAIN OFFICE

• Accessibility: Potential limitations to access - call for details
• Physical Address: 2880 Gateway Oaks Drive, Suite 200, Sacramento, CA, 95833