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PG&E GENERAL POWER OUTAGE INFORMATION, PACIFIC GAS & ELECTRIC COMPANY (PG&E)

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• Description:

  Provides general power outage information to prepare for the different types of outages.
  
  More information:

  Understanding Power Outages, here, for information about the different outage types.

  Get Outage Status, here, to determine if your service address is affected by an outage and to see estimated restoration times.

  Report an Outage, here, to report a general power outage.

  Get Public Safety Power Shutoff (PSPS) Alerts, here, to sign up for Public Safety Power Shutoff (PSPS) notifications.

  If you have your current phone number on file, PG&E will automatically notify you about PSPS events that affect your addresses. You can login to your account to update your preferences.
  
  Tools to manage your account, here, and complete tasks online.
  
  Self-Identified Vulnerable Program, here, provides support for those whose health or safety would be at risk without gas or electricity.
  Support may include:

  • Proactive outreach and support during Public Safety Power Shutoffs, major emergencies and multi-day outages
  • Doorbell rings or a doorhanger from PG&E if you do not respond to previous PSPS notifications
  • Extra notice before power is turned off due to nonpayment
  • Increased levels of support for rebates, discounts, and other programs

  
  Medical Baseline customers may already be enrolled as a vulnerable customer and do not need to re-enroll.

• Website: https://www.pge.com/
• Phone(s): (800) 893-9555, (866) 743-6589, (800) 743-5000, (800) 743-5002, (800) 298-8438
• Hours: Mon 7am - 7pm; Tue 7am - 7pm; Wed 7am - 7pm; Thu 7am - 7pm; Fri 7am - 7pm;
• Eligibility: - For outage notifications: Open to all PG&E customers. - To Self-Certify as a Vulnerable Customer: Must be a PG&E residential customer and you or a household member has a condition that can be significantly affected by a disconnection. - Third-Party Notification: Open to all PG&E residential customers, with consent of both parties.
• Requirements: None
• Areas Served:
  • San Mateo United States
  • Santa Cruz United States
  • San Francisco United States
  • Monterey United States
  • Madera United States
  • Santa Clara United States
  • San Benito United States
  • Tuolumne United States
  • Kings United States
  • Marin United States
  • Trinity United States
  • Plumas United States
  • San Luis Obispo United States
  • Lake United States
  • Yuba United States
  • Sacramento United States
  • Colusa United States
  • Glenn United States
  • Mendocino United States
  • Sutter United States
  • Napa United States
  • El Dorado United States
  • Nevada United States
  • Lassen United States
  • Calaveras United States
  • Fresno United States
  • Sonoma United States
  • Solano United States
  • Tulare United States
  • Contra Costa United States
  • Placer United States
  • Alpine United States
  • Butte United States
  • Sierra United States
  • Del Norte United States
  • San Joaquin United States
  • Modoc United States
  • Alameda United States
  • Merced United States
  • Stanislaus United States
  • Kern United States
• Categories:
  • Electric Service Providers
• Contacts:

Location(s)

Location Name: ONLINE SERVICES

• Accessibility: Not applicable
• Physical Address: Online Services, Sacramento, CA, 95899