Visit PSPS Notifications to sign up for Public Safety Power Shutoff (PSPS) alerts.
If you have your current phone number on file, PG&E will automatically notify you about PSPS events that affect your addresses. You can login to your account to update your preferences.
Third-Party Notification: Helps ensure that someone else's energy stays connected. Notifies you when a friend or relative misses paying a bill because of illness, hardship or other issues. Visit PG&E Third-Party Notification for more information.
Vulnerable Customer Status Self Certification: If your health or safety would be at risk if your electric or gas service were disconnected, PG&E can help. You can receive support by self-certifying for Vulnerable Customer Status. This may include:
Additional Public Safety Power Shutoff (PSPS) notifications
Doorbell rings or a doorhanger from PG&E if you do not respond to previous PSPS notifications
A notice 48 hours before service is disconnected due to nonpayment
A notice or visit from PG&E before or at the time-of-service disconnection, due to nonpayment
Vulnerable Customer Status remains on the customer account for 90 days, with the ability to apply for a one-year extension beyond the 90 days. To apply, fill out the Self-Certification form.
Note: Medical Baseline customers may already be enrolled as a vulnerable customer and do not need to re-enroll.
Eligibility: - For outage notifications:
Open to all PG&E customers.
- To Self-Certify as a Vulnerable Customer:
Must be a PG&E residential customer and you or a household member has a condition that can be significantly affected by a disconnection.
- Third-Party Notification:
Open to all PG&E residential customers, with consent of both parties.
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