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PG&E GENERAL POWER OUTAGE INFORMATION, PACIFIC GAS & ELECTRIC COMPANY (PG&E)

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• Description:

  Provides general power outage information to prepare for the different types of outages.
  
  More information:

  Understanding Power Outages, here, for information about the different outage types.

  Get Outage Status, here, to determine if your service address is affected by an outage and to see estimated restoration times.

  Report an Outage, here, to report a general power outage.

  Get Public Safety Power Shutoff (PSPS) Alerts, here, to sign up for Public Safety Power Shutoff (PSPS) notifications.

  If you have your current phone number on file, PG&E will automatically notify you about PSPS events that affect your addresses. You can login to your account to update your preferences.
  
  Tools to manage your account, here, and complete tasks online.
  
  Self-Identified Vulnerable Program, here, provides support for those whose health or safety would be at risk without gas or electricity.
  Support may include:

  • Proactive outreach and support during Public Safety Power Shutoffs, major emergencies and multi-day outages
  • Doorbell rings or a doorhanger from PG&E if you do not respond to previous PSPS notifications
  • Extra notice before power is turned off due to nonpayment
  • Increased levels of support for rebates, discounts, and other programs

  
  Medical Baseline customers may already be enrolled as a vulnerable customer and do not need to re-enroll.

• Website: https://www.pge.com/
• Phone(s): (800) 893-9555, (866) 743-6589, (800) 743-5000, (800) 743-5002, (800) 298-8438
• Hours: Mon 7am - 7pm; Tue 7am - 7pm; Wed 7am - 7pm; Thu 7am - 7pm; Fri 7am - 7pm;
• Eligibility: - For outage notifications: Open to all PG&E customers. - To Self-Certify as a Vulnerable Customer: Must be a PG&E residential customer and you or a household member has a condition that can be significantly affected by a disconnection. - Third-Party Notification: Open to all PG&E residential customers, with consent of both parties.
• Requirements: None
• Areas Served:
  • Sonoma United States
  • Stanislaus United States
  • Merced United States
  • Modoc United States
  • San Joaquin United States
  • Alameda United States
  • Butte United States
  • Sierra United States
  • Del Norte United States
  • Fresno United States
  • Alpine United States
  • Placer United States
  • Contra Costa United States
  • Tulare United States
  • Solano United States
  • Kern United States
  • Lake United States
  • San Luis Obispo United States
  • San Francisco United States
  • Sutter United States
  • Napa United States
  • Calaveras United States
  • Lassen United States
  • El Dorado United States
  • Nevada United States
  • Tuolumne United States
  • San Mateo United States
  • Kings United States
  • Sacramento United States
  • Yuba United States
  • Marin United States
  • Plumas United States
  • Trinity United States
  • Glenn United States
  • Mendocino United States
  • Colusa United States
  • Santa Cruz United States
  • Santa Clara United States
  • San Benito United States
  • Madera United States
  • Monterey United States
• Categories:
  • Electric Service Providers
• Contacts:

Location(s)

Location Name: THIRD-PARTY NOTIFICATION MAILING ADDRESS

• Accessibility: Not applicable
• Physical Address: Po Box 997300, Sacramento, CA, 95899