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CALIFORNIA DEPARTMENT OF MANAGED HEALTH CARE - HMO HELP CENTER , CALIFORNIA DEPARTMENT OF MANAGED HEALTH CARE

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• Description: Assists consumers with health care issues and ensures that managed care patients receive the medical care and services to which they are entitled.Grievance/Complaint Process:Before filing an Independent Medical Review (IMR)/Complaint with the DMHC, individuals are first required to File a Grievance/Complaint with Their Health Plan.If an individual's issue has not been resolved, or if are not satisfied with their health plan's decision, they can contact the Help Center at the Department of Managed Health Care (DMHC). An urgent problem is a serious threat to someone's health. Consumers can also file a complaint if their HMO does not make a decision within 30 days.
• Website: https://www.dmhc.ca.gov/?referral=healthhelp.ca.gov
• Email: helpline@dmhc.ca.gov
• Phone(s): (877) 688-9891, (916) 255-5241, (888) 466-2219
• Hours: Office: Monday through Friday, 8 am - 5 pm
• Eligibility: Residents of California.
• Requirements: Call for details.
• Areas Served:
  • United States
• Categories:
  • Government Consumer Protection Agencies
  • State Government Agencies/Departments
  • Health Maintenance Organization Complaints
  • Managed Health Care Information
• Contacts:

Location(s)

Location Name: HMO HELP CENTER

• Accessibility: Fully accessible to individuals using mobility aids.
• Physical Address: 980 Ninth Street, Suite 500, Sacramento, CA, 95814